Support

How does the minute work?

Press Take a minute, put the phone in your pocket without locking it, and close your eyes. After a short countdown, the phone guides your breathing with haptics for exactly one minute: you breathe with what you feel. The screen goes dark by itself in your pocket. Locking the phone ends the minute, so pocket it unlocked.

Not while driving, and not in water.

I can’t feel anything

Lido is guided by your iPhone’s haptics. If you feel nothing, check that Vibration is on: Settings, Accessibility, Touch. In the app, Feel it, beside each breath, plays one round so you can check.

If your phone can’t play haptics at all, Lido tells you, and the words on screen guide you instead: keep the phone where you can see it, with your eyes open.

Is it safe for everyone?

Some breaths include holds. If you feel light-headed, stop holding and breathe normally. If you’re pregnant or have a heart or breathing condition, choose Slow breath, which has no holding, or check with your doctor.

What’s free, and what does the purchase add?

Lido is free to download. Two breaths, Box breathing and Slow breath, are free, and so is one studio session, As it is.

One purchase, made once, adds the other four breaths and the other five studio sessions. They’re yours for good. There’s no subscription, and nothing else to buy.

How do I restore my purchase?

On a new phone, or after deleting the app, sign in with the same Apple Account you bought it with. Then go to pool side, tap the circle in the top right for Settings, and choose Restore purchases. Purchases are handled by Apple and stay with your Apple Account, so there’s nothing to sign in to with us.

Do the studio sessions need the internet?

No. Every session is on your phone, inside the app, so they all work offline: on a plane, on the Tube, anywhere. During a session you can lock the phone and the voice carries on.

Should I use headphones?

Most sessions are best with headphones, and each one says how to listen before you start.

Just listen is the exception. It’s about hearing the world around you, so don’t use noise cancelling: switch your headphones to transparency mode, use one earbud, or play it through the speaker.

If your headphones come out during a session, it pauses rather than carrying on through the speaker. Not while walking or driving.

How do nudges work?

Lido can send one quiet nudge a day, at a time you choose, and only if you ask for it. It offers one after your first minute. To change the time or turn it off, go to Settings and Daily nudge.

Nudges are set on your phone, not sent from a server, and arrive without a sound. If nothing arrives, notifications may be off for Lido in the iPhone’s Settings; the app will say so and take you there.

How do I delete my data?

Everything Lido keeps, your settings and the days you took a minute, is on your phone and nowhere else. We have no copy, so there’s nothing to ask us for. Delete the app and it all goes with it. Your purchase stays with your Apple Account, ready to restore.

Your phone’s own backups, in iCloud or on a computer, can hold a copy until they’re replaced.